Policies
Deposit and Cancellation Policies
Our check-in time is between 2 PM (4 PM for the Loft and Cottage) and 10:30 PM. If you will arrive after 10:30 PM please call to make arrangements for your late arrival. We have a late arrival box outside our office door where your key will be left for you.
Check-out time is 11:00 AM. While we do everything to guarantee your requested room assignment (if you requested a specific room), we can not guarantee room assignments until check-in.
We require the first two nights of your reservation to be paid at the time of reservation (Special groups, Loft, Cottage, and extended stays may require a larger deposit). For one or two night reservations, the full amount is due at the time of reservation.
Our policy is that your balance is due, and will be payable on, your scheduled date of arrival. You are responsible for all nights of your reservation. No refund for unused nights will be given. If you cancel before 30 days from your scheduled arrival, a full refund minus a $50.00 handling fee ($25 in off-peak seasons) will be refunded. If you cancel on or after 30 days from your scheduled arrival no refund will be made. (Please protect your reservation charges with us by purchasing the travel insurance offered when you make your reservation. Information on this insurance is available on our website or by calling us at 1-800-279-6000.)
No refunds are made for changes on the day of check-in or after check-in.
If you will not arrive on your scheduled date of arrival, you must notify us by 9:00am on the day after your scheduled arrival date or your reservation will be cancelled and all of your charges will be forfeited; you will also be responsible for the full amount of your entire reservation.
A minimum night stay applies during certain periods. We are a non-smoking inn and we do not accept pets except in the Cottage where one dog is permitted for an additional fee.
Online bookings are a “reservation request” and are not confirmed until you receive the final confirmation from us. If you decide to change the form of payment after your deposit is processed, you are responsible for a 4% fee on the deposit in order for us to credit it back to you and accept another form of payment for your deposit.
Travel Insurance
We offer optional trip insurance from Travel Guard, one of the leading travel insurance companies in the world. Travel Guard is a reliable, respected
insurer that covers eleven million travelers annually. We urge you to consider purchasing a Travel Guard plan to cover your vacation investment.
Travel Insurance will protect you against the common things we find preventing guests from arriving on their scheduled trip, such as sickness, weather, and job loss. The
protection will continue for you while you are on your trip and offer primary medical insurance, baggage loss or delay, and an invaluable 24-hour customer
service line for any emergency or concierge needs while you are traveling.
If you are not familiar with travel insurance, but are interested in all of its benefits, we encourage you to review the information on the All Seasons Travel
Plan here or the Lodging Protection Plan here to determine the best fit for your vacation investment needs.
We also offer a Cancel for Any Reason product for those guests who have circumstances that may not be covered by the information above. If you are
interested, please click here to purchase.
Lodging Protection Plan*Cancellation/Interruption up to $1,000 *Weather Delays *Baggage Delay *Secondary Medical ExpenseSee Description of Coverage for more details |
All Seasons Travel Plan*Trip Cancellation and Interruption *Weather Delays *Baggage Loss and/or Delays *Primary Medical Expense *Car Rental Collision InsuranceSee Description of Coverage for more details |
Group Payment and Cancellation Policy
For groups (booking 6 or more rooms) a 50% deposit is due at the time of booking and a 100% deposit is required within 45 days of arrival for up to 6 rooms and 60 days for 7 or more rooms. Cancellations after that time are subject to a 100% cancellation fee.
Liability Release
Guests are advised that personal items lost or stolen are not the responsibility of the owner. Guest(s) will have a set of keys and will be solely responsible for locking of the room and the safekeeping of their personal valuables during their visit. The Frisco Lodge assumes no responsibility for insuring that the guest(s) has secured their possessions during the period of occupation by Guest(s). In addition, Frisco Lodge, staff and owners shall be held harmless from all claims or causes of actions arising from the rental and occupation of the property by Guest(s).
To redeem Summit Club points for reward stays please call the Frisco Lodge at 1-800-279-6000. Reward nights cannot presently be booked on-line.
Summit Club membership, points, and benefits are not transferable.
Points earned are redeemable on subsequent visits following the stay that the points were earned or thereafter.
Summit Club offers and Summit Club Premier offers are not combinable with other offers. Summit Club and Summit Club Premier (Ascent/Elite/Peak) offers are based on the rack rate, discounts are not eligible on rates already discounted off the rack rate.
Reservations for Summit Club reward stays must be made by the account holder. Points redeemed can only be used by the account holder of those points. Credited points can only be deposited in one account per night (credit may not be divided among multiple accounts). A night comprises a single room rental and additional guests in that room do not receive points.
Summit Club points are earned only on nights booked directly through the Frisco Lodge by phone, e-mail, or through the Frisco Lodge website. Points are not earned through reservations made through outside booking sites or agencies.
Summit Club points are earned only on nights paid directly through the Frisco Lodge via Cash, Check or Credit Card or a Frisco Lodge issued gift certificate. Nights paid with outside agency gift certificates or through outside agencies are not eligible for points.
Summit Club points expire if there is no activity in the account for 24 months .
Annual nights reset on January 1 of each calendar year.
Premier night stays are calculated from January 1 to December 31 of the preceding year in order to qualify for Premier status for the current year. Premier level membership expires on December 31st of each year and eligibility must be earned each year in order to qualify for Premier level membership for the following year.
Summit Club reward stays are subject to room availability and blackout dates as outlined on the Summit Club reward redemption schedule. Reward night capacity is limited.
Reward stays are subject to the following cancellation policies: Cancellations within 31-45 days of the stay will forfeit 50% of the points required for the stay. Cancellations within 30 days of the intended stay will forfeit 100% of the points required for the stay.
The Frisco Lodge Summit Club, Summit Club membership cards and associated points are the sole property of the Frisco Lodge. The Frisco Lodge reserves the right to modify, discontinue and/or cancel the Summit Club program at any time and at its sole discretion.
Guest Testimonials
January 14, 2011
